Outbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Dedicated Agent
DNC Compliance
In-House
Lead
List
List Source
Monitoring Solition
Multilingual Telemarketing
Off-Shore
Outbound Call Center
Outsourcing
Payment Methods
Phone Staff
Report
Service Level Agreement
Shared Agent
Skill Set Diversity
Telemarketing
Types Of Telemarketing
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DNC Compliance
There are both national and state “Do Not Call” registries that telemarketers must look at when considering whom to call. Political organizations, charities, telephone surveyors, or companies with which a consumer has an existing relationship are not covered under the provisions of the DNC registry.
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