Inbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
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Dedicated Agent
an inbound call center agent who is dedicated to representing only your product on the phone. Dedicated agents are ideal because they are very well versed in your company and your product.
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