Inbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
Get Free Call Center Quotes
Phone Staff
The staff of people that will be on the phone with your customers—whether they are making service calls, marketing your business, taking orders or scheduling appointments is known as a phone staff. Your satisfaction with the call center you hire is largely contingent on the quality of the job the phone staff does for your business.
Get FREE Quotes
• Fill out a simple form
• Get quotes from up to five suppliers
• Select the best quote for you and SAVE!
