Inbound Call Center
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
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Script
Optional directives that instruct your telephone sales and customer service representatives during a call are called scripts. Depending upon the policies of your particular business and the call center you choose to hire, scripts can be as specific or as general as you would like them to be.
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