Outbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Dedicated Agent
DNC Compliance
In-House
Lead
List
List Source
Monitoring Solition
Multilingual Telemarketing
Off-Shore
Outbound Call Center
Outsourcing
Payment Methods
Phone Staff
Report
Service Level Agreement
Shared Agent
Skill Set Diversity
Telemarketing
Types Of Telemarketing
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Service Level Agreement (SLA)
The agreement that discusses the boundaries of service that the telemarketing or inbound calling center will provide for your business is known as a service level agreement. This document should include detailed notes on scripts to use, customer service, up-selling, etc.
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