Outbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Dedicated Agent
DNC Compliance
In-House
Lead
List
List Source
Monitoring Solition
Multilingual Telemarketing
Off-Shore
Outbound Call Center
Outsourcing
Payment Methods
Phone Staff
Report
Service Level Agreement
Shared Agent
Skill Set Diversity
Telemarketing
Types Of Telemarketing
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Skill Set Diversity
The industry term for call center agents who field calls for more than one cause is skill-set diversity. Dedicated agents do not need skill-set diversity because they are dedicated to the calls of only one company and can devote 100% of their time to that company’s demands.
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