Outbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Dedicated Agent
DNC Compliance
In-House
Lead
List
List Source
Monitoring Solition
Multilingual Telemarketing
Off-Shore
Outbound Call Center
Outsourcing
Payment Methods
Phone Staff
Report
Service Level Agreement
Shared Agent
Skill Set Diversity
Telemarketing
Types Of Telemarketing
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Telemarketing
The process of making multiple sales or service calls is called telemarketing. Typically located in outbound call centers, telemarketers are usually available to make sales calls, lead generation calls, appointment scheduling calls, information verifying calls, and research and survey calls. Depending upon the agreement reached, telemarketers may follow a service script or ad-lib.
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